Terms and Conditions

For any bookings to pick up within 3hrs, please call us 0208 050 6272 or 6474

Please note babies are counted as passengers. This is important when considering the size of the vehicle you wish to choose

We can provide baby/booster or infant seat for charge of £5.00 extra each if requested at time of the booking. The passenger must specify child’s age on booking

Additional drop offs and pickups will be charged per mile with a minimum fee of £5 per diversion.

Passengers are strongly advised to give enough time for their journey, especially passengers travelling to the airport.

All pickups from the airports and cruise ports are allowed 45 minutes free from the booking time. There after waiting time will be charged £24.00 for every hour. Flight delays are exempt from this charge.

Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 40p per minute (minimum £3.00) will be added to the fare quoted.

Please call our office if you cannot locate our driver at the appointed meeting point 0208 050 6272 or 6474

If the passenger missed a flight, this information must be informed to us immediately so that we will notify the driver. If the journey was pre-paid it will be refunded after deducting £6.00 for administration charges. However, if the passenger wishes to take a later flight, we will provide the service at no extra cost.

All prices are quoted per car.

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private addresses.

This will include wrong date wrong time bookings.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.

Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.

Cancellations must be notified to us 24 hours prior to the pickup time if you’re within London postcodes and You are required to inform us 48 hours prior if you from outer areas.

The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.

Muzzy Air does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

A booking/reservation may only be altered or cancelled with the permission of the company. This can be done by email or by phone.

Cancellations informed between 6 and 12 hours prior to pick up time means that a 20% cancellation charge of the booking price will be incurred. Cancellation informed between 6 to 2 hours prior to the journey will incur a cancellation charge of 50% of the booking price.

Cancellation not informed up to 2 hours before pick up time will incur a cancellation charge of 100% of the booking price.

Muzzy Air reserves the right to amend these terms and conditions. Any terms and conditions previously in use but later amended or changed have no legal basis.

Muzzy Air reserves the right to make use of sub-contractors to provide the service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.

No reservation is considered as accepted until confirmed by email or text/message.

If you have any query about these, please email info@muzzyair.com or call 0208 050 6272 or 6474 if you are in UK

Prices on the following dates, 24th December from 18:00 hours to 26th December 23:59 hours and 31st December 18:00 Hours to 1st January 23:59 hours will be charged at 50% higher than normal prices.

All our prices are exclusive of toll charges.

In order to operate lawfully, under the Private Hire Vehicles (London) Act, when we, MuzzyAir accept a booking from a passenger we enter into a contractual obligation with the passenger to provide the journey which is the subject of the booking. The agreement is between MuzzyAir and the customer.